My first takeaway from the course is the learning material
from the session on leadership, particularly the list of “do” and “don’t” tips
and techniques. My most important “do” was “do help people develop team and
communication skills.” This “do” reinforces the idea that a good leader’s success
lies in the success of the people he or she is leading. This “do” stood out to
me because I believe that it helps to make all the other “do’s” on the list
possible. My most important “don’t” was “don’t ignore performance behavior that’s
not right.” That don’t is particularly challenging for me because I am averse
to confrontation.
My second takeaway is the idea that your brand, whether it
be your personal brand or the brand of your company, it completely dependent on
others’ perceptions of you. The components of the personal brand in particular
are personal appearance, personality, competencies/skills, and differentiation.
That area of learning really reinforced to me that it is of utmost important to
measure customer perceptions though questioning and probing.
My last takeaway is the learning material from the revenue
management webinar. Specifically what impressed me most from the webinar was learning
about the amount of work and the number of collaborators that contribute to
revenue management. The webinar describes the revenue management cycle as
having seven chain links: data collection, data analysis, forecasting, pricing,
inventory management, distribution, and reporting and impact. Various areas of
an organization, including sales, operations, finance, and technology, must
work together to ensure the success of the revenue management system.
No comments:
Post a Comment