When booking a room for my friends and me at a Holiday Inn
Express in Louisville, Kentucky, I was not aware of my own preferences or my
own expectations. When I was researching hotels over the summer to stay at for
my friend’s wedding, my number one criteria was affordability, followed by
proximity to the wedding venue and a complimentary breakfast. I was debating
between the Holiday Inn Express and another chain hotel brand that I cannot
remember the name of. Even though the unfamiliar hotel was cheaper than the
Holiday Inn, I decided to book the one I was more familiar with. Now I am
realizing how important brand recognition really is when deciding which hotel
to stay at.
Reflecting
on our two nights at the hotel, I did not come in with very high expectations,
but received satisfactory service, which left me feeling satisfied with my
decision overall. The hotel was affordable,
close to the venue and the highway, and offered us a free and enjoyable
breakfast every morning. However, the perks went beyond these expected
preferences. My friends and I received pleasant service from the staff,
including fun restaurant recommendations, prompt delivery of extra towels, and
an efficient registration and check-out process. The service was not
overwhelming amazing, but it definitely made our experience stress-free and
left me feeling very positive about the brand. I would definitely choose to
stay in a Holiday Inn Express again over a hotel that I have no association
with.
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