Takeaways -Mike H

My three main takeaways from this course are, Customer Relationship Management (CRM), a basic understanding of ethical procedures, and understanding how to persevere through challenges.

            Firstly CRM has to be on here because of how much we spoke about it. As a child growing up I though I was aware of what was going on around me but after diving into this topic I realize just how much one person can actually know. When an event is occurring only the manager knows what is happening on every front and only he has so much control. It makes me value good managerial skills, as well as appreciating EVERYTHING that goes into an event and managing customers.

            Secondly ethical procedures actually shocked me here. I had no expectation of learning about this topic in class but when we discussed the champagne case it made me think about the perspective of the public on your actions. I was dead set on taking the champagne but after recalculating with the struggle that comes from the public perspective of you I reconsidered and I think it is important to be hyperaware in the overly sensitive society that we find ourselves living in.

            Lastly persevering through challenges. In this class we spoke of the “worst case” scenarios. Whether it be a murder at your hotel or rain on an outdoor wedding, I learned about the demeanor in which to handle myself and do damage assessment. Hoping to minimize the problems that come from the event and doing the best I can from there. Ironically to end the class with my project I had to last minute scramble and using skills that I learned in class might’ve been what saved me not only on this project but also with future obstacles ahead.