I feel very fortunate to have had the opportunity to take
Hospitality Industry Management this semester with professor Levy. As a student
majoring in event and hospitality management, this course set the foundation of
my knowledge, understanding, and exposure to all things related to the
industry.
My top three takeaways from
this course include:
1) The most valuable thing that
I will take away from this course is my knowledge on informational interviews. The informational interview assignment both enriched my
knowledge of the hospitality industry and taught me professional interview
skills that will be useful to me throughout my entire career. Furthermore, it
helped me to improve my communication skills and confidence when speaking with
professionals. I really enjoyed working on this project and appreciated how it
was designed to benefit our personal careers.
2) My second top takeaway
relates to Customer Relationship Management (CRM). I feel that this course
topic is extremely valuable and important not just to the hospitality industry,
but also to businesses across all industries. I am confident that I will use
the CRM practices and strategies in any and every career position of mine in
the future.
3) My third top take away
relates to ethical behavior. Learning ethical behavior is another topic that is
not just important in the hospitality industry, but across all industries. You
never know if and when you are going to be in put in a position where you are
forced to make a difficult decision. Although its hard to prepare for the
unexpected, knowing the seven guidelines of evaluating a course of action will
be helpful to make ethical decisions.
- Jordyn Epstein
No comments:
Post a Comment