Dining Experience At Boqueria NYC JE

          This weekend I went home to New York to visit my family. On Friday night we went to dinner in the city to a restaurant that we have been to several times before. The restaurant is called Boqueria, which is a Spanish tapas restaurant and lounge. I have been to this restaurant numerous times, and have always been overly pleased with the quality or food and service. When my family and I arrived at the restaurant at 8:15 for our 8:30 reservation, we were immediately seated. We placed our drink order, and about 10 minutes later our waiter came over with the drinks. What happened next was unexpected. As the waiter was reaching for a drink off of his tray, he accidently knocked over two other drinks from the tray that landed on my brother’s lap. As expected, my brother jumped as he was blind-sided by the cold drinks that fell on his lap. You could tell how upset and embarrassed the waiter was, and he then began to apologize numerous times. My brother assured him that accidents happen, and he was alright. My brother cleaned himself up in the bathroom, and my family and I continued to have a great dinner while enjoying each other’s company. We did not think twice about the mishap, because it was clearly an accident that could have happened to anyone. At the end of the meal, the manager approached our table and told us that he was truly sorry about the drinks, and that our meal would be on him tonight. My father spoke up and said that it was not necessary, but that we appreciate it very much. The manager was so kind to us, and wanted to make sure that we were still satisfied with our dining experience. Although there was a slight mishap, Boqueria still managed to provide my family with a great night, great service, and great food. 

          From a hospitality management perspective, the restaurant flawlessly handled the situation. The customers understood that what happened was an accident, but the restaurant went above and beyond to ensure that the customers were 100 percent satisfied with their dining experience. 

Jordyn Epstein

www.boquerianyc.com